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1. 1. Starting the Exchange

   What steps are involved in the exchange process?

   The exchange process consists of three main steps:

   • Selecting currencies – Choose the cryptocurrency you want to exchange and the one you wish to receive.
   • Providing details – Enter your recipient address where the funds will be sent after the exchange.
   • Sending funds – Transfer the specified amount to the provided deposit address. Once received, the exchange will be processed automatically.

   You can track the status of your order in real time on the exchange page.

   Which cryptocurrencies are supported?

   We support a wide range of cryptocurrencies. You can find the full list on the exchange page when selecting the currency pair.

   How do I choose the correct network for my transfer?

   Always ensure that the network you select matches the one displayed on the exchange page. Sending funds via an unsupported network may result in loss of assets.

   What is the minimum and maximum exchange amount?

   The minimum and maximum amounts vary depending on the selected cryptocurrency and network. The exact limits will be displayed when creating an exchange.

2. 2. Payment and Sending Funds

   I sent cryptocurrency but have not received my money. What should I do?

   There are a few possible reasons:

   • Your transaction may still be unconfirmed on the blockchain.
   • The amount sent does not match the required amount.
   • The exchange may be delayed due to network congestion.

   Check the transaction status on the blockchain and ensure it was sent correctly. If the issue persists, contact support.

   Can I cancel an exchange if I have already sent the funds?

   Once the funds are sent and confirmed on the blockchain, the exchange is automatically processed, and cancellation is not possible.

   I provided incorrect recipient details. What should I do?

   Unfortunately, we are unable to return funds sent to an incorrect address, as the transaction is irreversible. Please double-check all details before confirming your exchange.

   My transaction is stuck or taking too long to confirm. What does this mean?

   • If your transaction has been unconfirmed for a long time, it may be due to low network fees.
   • In some cases, blockchain congestion can cause delays.

   You can check the transaction status using a blockchain explorer. If needed, you may attempt to speed it up by increasing the transaction fee (if supported by your wallet).

   What happens if I send more or less than the specified amount?

   • If you send less than the required amount, the exchange may not be processed, and funds could be lost.
   • If you send more, only the specified amount will be exchanged, and the excess may not be recoverable.

   Always send the exact amount displayed on the exchange page.

3. 3. Completing the Exchange

   How will I know that my exchange is successfully completed?

   Once the exchange is completed, the status will change to "Successfully completed." You will also receive a transaction ID to track the payment on the blockchain.

   My order status changed to "Successfully completed," but I have not received the funds.

   Confirm the recipient address and check the blockchain transaction ID. If the transaction is confirmed but not visible in your wallet, contact your wallet provider.

   My transaction was confirmed on the blockchain, but the order was canceled. What should I do?

   If the transaction was sent after the order expired or to an incorrect address, the exchange cannot be processed. Contact support with your transaction details for further assistance.

4. 4. Fees and Limits

   What fees are charged for the exchange?

   We do not charge hidden fees. The final exchange rate and network fee are displayed before you confirm the exchange.

   What are the minimum and maximum exchange amounts?

   Limits depend on the selected cryptocurrency and network. You can view the exact values on the exchange page before confirming the transaction.

5. 5. Security and Verification

   Do I need to complete verification to exchange?

   No, our service does not require registration or identity verification.

   How can I avoid errors when transferring funds?

   To ensure a successful transaction:

   • Double-check the recipient address.
   • Use the correct network for the selected cryptocurrency.
   • Send the exact amount specified on the exchange page.

   How can I protect my account from fraud?

   • Always use the official website.
   • Do not share your transaction details with third parties.
   • Enable security measures in your wallet, such as two-factor authentication (2FA).

6. 6. Support and Troubleshooting

   How can I contact support?

   You can reach our support team via the contact form on the website.

   How can I track the status of my exchange?

   If you entered an email during the exchange, you can track the status via the confirmation link. Otherwise, you can check the status directly on the exchange page using the transaction ID.